Hey Macsee,

That’s a great question. The only alternative to a subscription would be a “lifetime” license. I’m going to be honest: as a software user, I fell into this “lifetime” marketing trap myself years ago. Back then the app I had paid for suddenly became “a legacy version” and I was tricked into purchasing another “lifetime” license for a shiny new version.

Of course, there are honest companies (usually big ones) that offer lifetime licenses as advertised. That is, however, an exception. If we’re talking SaaS, then everywhere you look, you’ll find subscriptions. I can’t think of a single remote support software product that offers anything other than a subscription.

So, why subscription? By offering a subscription-based service, we guarantee responsive customer support, rapid problem resolution, and, most importantly, constant product updates and maximum compatibility with the latest industry developments.

In essence, you invest in the on-going development of the app, because there’s nothing “forever” that just freezes and stays the same in the rapidly changing world of IT. On top of that, a subscription provides you with the flexibility to choose how/when you want to pay, making it easier for you, especially as a business, to control your budget.

Let me know if I answered your question.
Best,
Dan | Techinline